FAQ

Q?

I’m having trouble using your site, what’s the deal?

A.

Our site uses a lot of neat features which might take a few moments to load. Most times you will solve the problem just by allowing the page to finish loading before pushing any buttons. If you still have problems, try a different device or browser. If you still have issues, contact webmaster@pakalohamaui.com

Q?

This isn’t the color I thought it was…

A.

Pakaloha Bikinis strives to make everyone happy while shopping, which is why we do our best to keep our online stock accurate and our photos true to color. If for some reason we don't have the product you ordered in stock, we will contact you with the option to wait for the next shipment or to choose a substitute. Or if the color you receive is not accurate, please contact us and we'll take care of you right away with an exchange. Pakaloha loves you and we want to ensure you are a happy customer!

Q?

What size should I order?

A.

Bra Size:
AA to A = Extra Small (XS)
A to small B = Small (S)
B to small C = Medium (M)
C to small D = Large (L)
D and up = Extra Large (XL)

U.S. Jean Size:
0 to 2 = Extra Small (XS)
3,4,5 = Small (S)
6,7,8 = Medium (M)
9,10,11 = Large (L)
12 and up = Extra Large (XL)

Q?

What are the suits made of?

A.

Pakaloha Bikinis are made using the finest Lycra; a durable fabric that will hug the shape of your body and will help your suit stay "on" during activity!

Q?

What is your Return/Exchange policy?

A.

Our policy can be found here.

Q?

How do you ship?

A.

We ship worldwide and offer USPS, priority mail, express mail, and first class options for international orders. We also offer free shipping to inner islands with orders that total at least $45.

Q?

What is the address for mailing returns?

A.

Pakaloha Bikinis Office
118 Kupuohi St C#2
Lahaina, HI 96761

Q?

Still have a question that wasn’t covered here?

A.

Email us @ sales@pakaloha.com
Call us @ 808-661-9988
Please call during normal business hours. The current time in Hawaii is approx. 07:24 AM